Last updated: October 19, 2026
This policy explains how Fluent in Turkish handles personal data when you browse our website, create an account, take lessons, use AI practice, purchase a membership or contact us.
Who is responsible for your data?
The controller is Çağlar Öksüzoğlu, operating FluentinTurkish.com, at Kurtuluş cad. No:221, Şişli, Istanbul, Turkey. For privacy questions or requests, email caglar@fluentinturkish.com or use our Contact page.
What we collect and why
- Account and profile information: your name, email, account identifier and sign-in details, including profile information supplied when you choose Google sign-in. We also store learning preferences you provide, such as your level, native language, interests and goals, to manage your account and personalize practice.
- Lessons and AI practice: messages, conversation transcripts, tutor replies, saved words and phrases, lesson settings, timestamps, usage allowances and learning assessments. We use these to deliver practice, restore sessions, show saved history and track learning progress. Selected learning preferences, conversation context and bookmarks are sent to AI providers to personalize replies and assess practice.
- Voice input: when you use the microphone, your audio is sent to ElevenLabs for speech-to-text processing. ElevenLabs also provides spoken tutor responses and listening audio. Saved conversation history on this website contains text transcripts; it does not provide an audio recording archive. Provider-side audio retention may differ, as explained below.
- Live lessons: scheduling details, learning goals, lesson notes and homework information. Optional recordings of teacher-led lessons are made only with your consent for personal review.
- Payments and memberships: Stripe processes checkout and payment information. We receive purchase and subscription identifiers, plan details, payment status and subscription dates to activate access, manage renewals and handle support or refunds. We do not receive or store your full payment card number or security code.
- Contact and feedback: the contact details and messages you submit. Dashboard feedback also includes your account identifier and the page from which it was sent. Feedback is stored and emailed to us so we can respond and investigate problems.
- Technical and usage information: IP addresses, browser/device information, page visits and operational logs may be processed to deliver and secure the website, diagnose errors and understand usage.
- Newsletter: if you subscribe, we use your email to send the updates you requested. You can unsubscribe using the link in those emails.
Please avoid including sensitive personal information or other people's private details in AI conversations or support messages.
Cookies, browser storage and analytics
We use authentication cookies to keep you signed in and browser storage to support preferences, bookmarks and recovery of unfinished practice sessions. Local practice copies can remain on your device; clearing website data in your browser removes these copies but does not delete saved server records.
We use Google Analytics to understand website usage and Microsoft Clarity for interaction analytics and session replay. Session replay can reconstruct interactions such as navigation, clicks and scrolling. These services may use cookies or similar technologies. Analytics currently load automatically when you visit the hosted website. There is currently no on-site control to accept or reject analytics cookies.
You can manage cookies and stored website data through your browser settings and use browser tools that block analytics. Blocking essential cookies may prevent sign-in or other features from working.
Who processes information for us?
- Cloudflare: website hosting, delivery, caching and operational logs.
- Supabase: account authentication and storage of profiles, practice history, bookmarks, membership records and feedback.
- Stripe: payments, recurring subscriptions and the membership management portal. See Stripe's Privacy Policy.
- OpenAI: text-based tutoring and learning assessments using the conversation and learning context needed for those features. See OpenAI's Privacy Policy.
- ElevenLabs: AI tutor conversations, transcription, translation and speech generation. See ElevenLabs' Privacy Policy.
- Resend: delivery of contact and feedback emails.
- Google and Microsoft: analytics, as described above. Google also handles sign-in or appointment booking when you choose those services. See Google's Privacy Policy and Microsoft's Privacy Statement.
- Teachers and lesson providers: information needed to arrange and deliver your lessons, including through Zoom, and an email/newsletter provider if you subscribe to updates.
Providers process information under the terms and settings applicable to the service being used. Provider retention and any use for service improvement depend on those terms and settings. We may also disclose information when required by law or necessary to investigate misuse or protect legal rights.
Legal grounds and international processing
Where applicable, we rely on performance of a contract to provide requested accounts, lessons, practice and purchases; legitimate interests for security, support and service maintenance; legal obligations for accounting and required records; and consent where required, including optional marketing and live-lesson recordings. You may withdraw consent by contacting us or using an available unsubscribe control.
Our providers may process data outside Türkiye or your country of residence. The applicable service agreements and transfer arrangements govern that processing. Contact us for information about the safeguards applicable to your data.
How long we keep information
We retain account details, saved practice history, bookmarks and progress while needed to provide your account and learning history. Free daily practice history and usage records are also stored to restore sessions and enforce allowances. Support and feedback records are retained while needed to resolve requests and maintain relevant service records. Payment and subscription records may be kept longer to meet accounting obligations, handle disputes and establish purchase history.
Retention depends on the purpose of the record, whether your account remains in use, unresolved support or payment matters and applicable legal obligations. We do not currently apply one fixed automatic deletion period to all practice or feedback records. You can contact us to request deletion of your account or specific saved data. Provider logs and backup copies may follow separate retention schedules; deletion from active records does not necessarily erase every backup immediately.
Your choices and rights
Depending on the law that applies to you, you may request access, correction, deletion or a copy of your personal information, and may have rights to restrict or object to processing or withdraw consent. Contact caglar@fluentinturkish.com to make a request. We may need to verify your identity before acting on it. Some records may need to be retained for legal obligations or disputes. You may also complain to the data protection authority responsible for your jurisdiction.
You can use text practice without using the microphone. Cancelling a membership stops future renewals according to your subscription settings; it does not itself delete your account or saved practice history.
Security and updates
We use access controls and other technical measures to protect personal information, but no online service can guarantee complete security. We may update this policy as our services change; the date above identifies the latest revision.